Call Center Learnership South Africa’s job market is highly competitive, and for many young people, getting that first opportunity to gain experience can be a challenge. Learnerships have become one of the most effective ways to bridge the gap between education and employment. One organisation making a difference in this space is Afrizan People Intelligence (Afrizan Recruitment), which offers exciting opportunities through its Call Center Learnership Programme.
This programme equips unemployed youth with the skills and knowledge they need to succeed in the business process outsourcing (BPO) and customer service industries—two of the fastest-growing sectors in South Africa.
In this article, we unpack everything you need to know about the Afrizan Call Center Learnership, including benefits, eligibility, and how it can open doors to meaningful careers.
Who Is Afrizan People Intelligence?
Afrizan People Intelligence is a specialist recruitment and talent management company with a strong reputation for matching top candidates with leading employers. The organisation also invests in skills development by offering learnerships and internships aimed at unemployed youth.
Through partnerships with companies in banking, insurance, telecommunications, and retail, Afrizan ensures that learners gain real workplace exposure while completing accredited qualifications.
The Call Center Learnership is one of its flagship programmes, designed to meet the growing demand for skilled customer service professionals.
Why Call Center Learnerships Matter in South Africa
The call center and customer service industry is one of the largest employers of young people in South Africa. With the rise of global outsourcing, local companies have also created opportunities to service international clients.
Call center learnerships play a vital role in:
- Reducing youth unemployment by providing structured, paid training.
- Building transferable skills such as communication, problem-solving, and digital literacy.
- Preparing learners for growth industries like banking, insurance, telecommunications, and retail support.
- Creating global opportunities as many international firms outsource customer service roles to South Africa.
Afrizan’s programme ensures learners are not only equipped with theoretical knowledge but also the hands-on skills to excel in this environment.
What the Afrizan Call Center Learnership Covers
The Afrizan Call Center Learnership combines classroom training with real-world workplace experience. Learners are trained in the following key areas:
- Customer Service Skills: Handling queries, resolving complaints, and ensuring positive customer experiences.
- Communication and Listening: Professional telephone etiquette, active listening, and effective communication.
- Sales and Upselling Techniques: Training on how to promote products and services ethically and effectively.
- Systems and Technology: Using customer relationship management (CRM) systems and other call center tools.
- Workplace Readiness: Time management, teamwork, and problem-solving skills.
- Compliance and Ethics: Understanding data protection, confidentiality, and company policies.
By the end of the programme, learners are well-prepared for roles in customer service, inbound and outbound sales, and support functions.
Duration and Accreditation
The programme usually runs for 12 months, though this may vary depending on the specific client company involved.
Afrizan ensures that the qualification is SETA-accredited and registered with the National Qualifications Framework (NQF). This means learners not only gain practical experience but also leave with a nationally recognised qualification, boosting long-term employability.
Benefits of the Learnership
The Afrizan Call Center Learnership offers several benefits for participants:
- Earn While You Learn – Learners receive a monthly stipend, making the programme financially accessible.
- Accredited Qualification – Graduates gain a formal certificate that is recognised across industries.
- Work Experience – Learners work directly in a call center environment, gaining real-world exposure.
- Career Opportunities – Many learners are absorbed into full-time positions after successful completion.
- Transferable Skills – Communication, customer service, and digital literacy are valuable in multiple industries.
Who Can Apply?
The Afrizan Call Center Learnership is open to unemployed South African youth who meet the following criteria:
- Age: Between 18 and 35 years
- Education: Grade 12 (Matric) is generally required, with good English communication skills
- Employment Status: Currently unemployed and available for the full duration of the programme
- Additional Skills: Basic computer literacy is advantageous
Afrizan also prioritises candidates from disadvantaged backgrounds, in line with South Africa’s skills development and transformation goals.
Why Choose Afrizan’s Programme?
Afrizan People Intelligence has built strong relationships with top companies across multiple sectors. This means that learners benefit from exposure to established businesses and often stand a higher chance of being offered permanent positions.
Additionally, Afrizan supports learners throughout the programme with mentorship, guidance, and coaching—ensuring they don’t just gain skills but also the confidence to thrive in the workplace.
How to Apply for the Call Center Learnership
Applications for the Afrizan Call Center Learnership are advertised through:
- Afrizan’s official website and careers portal
- Social media pages (LinkedIn, Facebook, and Twitter)
- Job boards and recruitment platforms
To apply, candidates typically need to submit:
- A detailed CV
- Certified copy of ID
- Certified copy of Matric certificate
- Proof of residence (sometimes required)
Shortlisted candidates may undergo assessments and interviews before final selection.
Career Pathways After Completion
Graduates of the Afrizan Call Center Learnership have multiple career options, including:
- Call center agent (inbound or outbound)
- Customer service representative
- Sales consultant
- Collections agent
- Team leader or supervisor (with experience)
The programme also opens doors to other industries, as the skills gained are highly transferable to fields like retail, banking, and hospitality.
Final Thoughts
The Call Center Learnership at Afrizan People Intelligence is more than just a stepping stone—it’s a career launchpad. By combining accredited learning with practical workplace experience, Afrizan empowers young South Africans to enter the workforce with confidence, skills, and a nationally recognised qualification.
For anyone passionate about customer service and looking to start a career in one of South Africa’s most dynamic industries, this learnership offers the perfect opportunity.
