Contact Centre Learnership at Sunbet (Sun International) in Sandton. Gain accredited training, workplace experience, and a monthly stipend.
Contact Centre Learnership at Sunbet (Sun International) – Sandton
The Contact Centre Learnership offered by Sunbet, the online sports betting division of Sun International, is a structured development opportunity designed for young South Africans seeking entry into the formal workforce. Based in Sandton, this learnership combines accredited theoretical training with real workplace exposure in a professional contact centre environment.
With customer experience becoming a critical driver of business success, contact centre skills are increasingly valuable across multiple industries. This Contact Centre Learnership is specifically designed to equip participants with communication, customer engagement, and workplace readiness skills that remain relevant far beyond the gaming sector.
About Sunbet and Sun International
Sunbet forms part of Sun International’s alternative gaming strategy and operates as its dedicated online sports betting platform. The business focuses on innovation, responsible gaming, revenue growth, and high service standards while building strong relationships with customers and strategic partners.
Sun International is a well-established group in hospitality, gaming, and entertainment, known for its governance standards and commitment to skills development. Learners selected for this programme will gain exposure to a regulated, fast-paced corporate environment where professionalism, accountability, and customer satisfaction are essential.
Contact Centre Learnership Overview
This opportunity is structured as a temporary learnership with a clear focus on skills development and workplace integration.
Programme details:
- Programme Name: Contact Centre Learnership
- Company: Sunbet (Sun International)
- Location: Sandton, Gauteng
- Industry: Gaming / Online Sports Betting
- Job Type: Temporary (Learnership)
- Positions Available: 10
- Salary: Market-related monthly stipend
- Department: A&G – HR (BBBEE Non-EE Development)
- Job Reference Number: SI-740
- Application Opening Date: 12 February 2026
- Closing Date: Not yet specified by the employer
Important: Applications officially opened on 12 February 2026. As no closing date has been confirmed, interested applicants are encouraged to apply as early as possible, as positions may be filled before a formal closing date is announced.
Purpose of the Contact Centre Learnership
The primary aim of this Contact Centre Learnership is to develop capable, confident, and customer-focused individuals who can operate effectively in a professional call centre environment. The programme blends structured learning with hands-on experience, allowing learners to apply theory in real customer interactions.
Participants are trained to handle customer queries, communicate clearly and professionally, and uphold service standards in a fast-paced corporate setting. This approach ensures learners leave the programme with both practical experience and recognised training.
Skills and Knowledge You Will Gain
Throughout the duration of the Contact Centre Learnership, learners will be exposed to both technical and soft skills, including:
- Professional verbal and written communication
- Customer service excellence and engagement techniques
- Handling inbound and outbound customer interactions
- Managing customer queries, complaints, and resolutions
- Basic computer skills and contact centre systems
- Workplace ethics, compliance, and professionalism
- Time management, teamwork, and adaptability
These skills are transferable and in demand across sectors such as telecommunications, retail, financial services, and digital platforms.
Minimum Requirements to Apply
To be eligible for this Contact Centre Learnership, applicants must meet the following minimum requirements:
- Grade 12 (Matric) qualification
- South African citizenship
- An updated and professional CV
- No previous participation in a learnership within the same qualification
- Strong communication skills and willingness to learn
- Relevant post-Matric qualification (advantageous but not mandatory)
Applicants who meet these criteria will be considered during the screening and shortlisting process.
Key Competencies and Attributes
Sunbet is seeking learners who show potential, commitment, and a positive attitude. Ideal candidates should demonstrate:
- Strong listening and communication skills
- A customer-focused mindset
- Basic computer literacy
- Attention to detail and accuracy
- Willingness to learn, adapt, and grow
- Professional behaviour, reliability, and punctuality
These competencies form the foundation of success in any contact centre role and support long-term employability.
What You Will Gain from This Learnership
Participating in this Contact Centre Learnership provides both immediate and long-term value, including:
- Formal, accredited training aligned with a recognised qualification
- Practical workplace experience in a corporate contact centre
- Monthly stipend to assist with basic living expenses
- Exposure to a dynamic business environment
- Improved employability after completion of the programme
Many learners use contact centre learnerships as a stepping stone into permanent employment or further skills development opportunities.
Employment Equity Commitment
Sun International and Sunbet are committed to transformation and inclusive growth. In line with the Employment Equity Act No. 55 of 1998, preference will be given to candidates from designated groups, in accordance with internal recruitment policies and employment equity plans.
All applications are assessed fairly, transparently, and in line with organisational requirements.
POPIA and Selection Process
By applying for this Contact Centre Learnership, applicants consent to the processing of their personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
Additional notes:
- Reference checks may form part of the selection process
- Only shortlisted candidates will be contacted
- If no feedback is received within one month after application, the application should be regarded as unsuccessful
How to Apply
All applications should be submitted online using official application portal
Applicants should ensure their CV is up to date and clearly highlights education, communication skills, and any relevant experience. Always include the correct Job Reference Number: SI-740 when submitting an application.
Why This Contact Centre Learnership Is Important
In a challenging employment landscape, learnerships play a vital role in bridging the gap between education and work. This Contact Centre Learnership offers structured development, recognised training, and exposure to a reputable corporate brand.
For young South Africans seeking practical experience and career direction, this opportunity provides a credible entry point into the world of work while building skills that remain relevant in a digital economy.
Frequently Asked Questions (FAQ)
1. Do I need previous call centre experience to apply?
No. This Contact Centre Learnership is aimed at entry-level applicants. Full training and workplace support are provided.
2. Is permanent employment guaranteed after the learnership?
Permanent employment is not guaranteed. However, the experience and skills gained significantly improve future employment prospects.
Disclaimer: Learnseta.net is an independent information platform and is not affiliated with Sunbet or Sun International. All applications must be submitted through official employer channels only.
Natasha Langeni writes for Learnseta, sharing learnership and career opportunities that empower South African youth. She is passionate about skills development and connecting learners with programs that open doors to brighter futures.
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