Location: Johannesburg (Onsite)
Duration: 12 months
Stipend: Provided
Are you a inspired man or woman with a incapacity looking for hands-on trip in an interesting Call Centre setting? This 12-month learnership offers a danger to construct precious skills, get hold of expert training, and work toward a diagnosed qualification.
Minimum Requirements:
- Matric
- Living with a incapacity (Medical proof required)
- Comfortable in a fast-paced, goal -driven Call Centre environment
- Strong verbal exchange abilities and skillability in English
- South African Citizen
Why Apply?
- Practical place of job journey in a high-demand industry
- Formal education main to a regarded qualification
- A stepping stone to future employment in the Business Process Outsourcing sector
If you meet the standards and you are keen to begin your career, observe today.
EE Disclaimer:
All positions will be crammed in accordance with the company’s Employment Equity plan. We inspire humans with disabilities to apply.
Application Unsuccessful Disclaimer:
If you do now not acquire comments inside two weeks of your application, please reflect onconsideration on it unsuccessful. Keep an eye on our internet site and different profession web sites for future opportunities.
Call Centre Learnership at Afrizan People Intelligence:
South Africa’s call centre industry is booming. As more companies move customer support online, the need for skilled call centre agents is growing fast. If you’re looking for a job that offers a stable career with room to grow, a contact centre learnership could be your golden ticket. Afrizan People Intelligence is leading the way with programs designed to turn beginners into confident customer service professionals.
This article explores how their call centre learnership can help you build a bright future in the contact centre industry. Whether you’re just starting out or want to take your skills to the next level, keep reading to find out how this opportunity can change your life.
Understanding Call Centre Learnerships: An Overview
What Are Learnerships and Why Do They Matter?
A learnership is a training program that combines classroom learning with practical work experience. In South Africa, these programs are often sponsored by industry leaders and government to help people gain skills while working. For call centres, a learnership bridges the gap between education and real-world jobs. Instead of studying theory alone, you get hands-on practice, making the transition into the workforce easier.
Why Join a Learnership?
Participating in a learnership helps you develop essential skills like communication, problem-solving, and patience. Plus, you earn a certificate after completion, which employers look for when hiring. It’s a clear boost in your job prospects. Whether you’re new to customer service or just want formal training, a learnership adds value to your profile.
The Industry Growth and Why It Matters
South Africa’s call centre industry has grown significantly. Reports show this sector contributes billions to the economy and employs thousands of people yearly. With technologies improving and companies expanding their customer support, there’s a steady rise in demand for well-trained agents. Learnership programs like Afrizan’s help fill skills gaps and reduce unemployment by giving people the tools to succeed.
Afrizan People Intelligence’s Call Centre Learnership Program
Program Structure and What You’ll Learn
Afrizan’s program lasts around 12 months. It combines classroom lessons with real work placements, giving you practical experience. The training covers topics such as:
- Communication skills
- Product knowledge
- Customer service techniques
You’ll also learn how to handle difficult customers and solve problems efficiently. This combination prepares you for everyday call centre tasks and boosts your confidence.
Who Can Apply?
To join, you need to be at least 18 years old. A Matric certificate is usually enough, but some programs might require basic computer skills or a clean criminal record. The application process involves filling out an online form, attending an interview, and passing a simple assessment. Selection is competitive, so prepare well.
What Makes Afrizan’s Program Special?
Afrizan collaborates with major companies, giving learners real job placements after training. They also offer mentorship from industry veterans who share tips from their experience. Many past learners say this program opened doors they never thought possible. Success stories include learners moving into supervisory roles or earning industry certifications.
Skills and Competencies You Will Gain
Customer Service Skills
You’ll learn how to communicate clearly, listen actively, and solve customer problems. These skills are vital for building trust and ensuring customers leave satisfied.
Technical Knowledge
Training includes how to use call centre software, like CRM tools, and familiarization with products or services. This technical know-how makes you more efficient on the job.
Personal Development
Learnerships teach resilience, time management, and teamwork. These abilities help you stay calm under pressure and work well with colleagues.
Measuring Success
Performance is tracked through metrics like call resolution rates, customer satisfaction scores, and average call handling time. The program prepares you to meet and beat these targets, making you a valuable asset to employers.
Career Pathways After Completing a Learnership
Entry-Level Roles and Growth Opportunities
Most learnership graduates start as customer service agents. From there, many move into team leader, supervisor, or even managerial roles. Some choose to specialize in areas like technical support or sales.
Certified and Recognized Qualifications
Completing Afrizan’s program grants you industry-recognized certificates, which boost your resume. These qualifications are valued across many companies and open doors to better-paying jobs.
Real-Life Success Stories
Several alumni have gone from entry-level agents to team managers within two years. Others have started their own customer support consulting firms. These stories prove that with dedication, a learnership can truly change your life.
How to Maximize Your Experience
Preparing Your Application
Spend time crafting a strong CV that highlights your enthusiasm and willingness to learn. Practice common interview questions and dress professionally. Showing motivation can set you apart from other applicants.
During the Program
Attend all training sessions, ask questions, and participate fully. Building relationships with trainers and mentors can lead to future job opportunities. Keep a positive attitude and stay eager to learn.
After Completing the Program
Use your certificates to apply to more roles. Keep improving your skills by taking additional courses or certifications. Customer service is a field that rewards continuous learning and growth.
Conclusion
Joining Afrizan People Intelligence’s call centre learnership is a smart move if you want a career in customer service. The program equips you with important skills, industry certifications, and opportunities to advance. South Africa’s contact centre industry is growing fast, and skilled agents are in high demand. This is your chance to step into a stable, rewarding career.
Don’t wait on this opportunity. Apply now, and take the first step toward a future built on excellent customer service skills. The industry needs driven individuals like you — ready to succeed and make a difference.
Your journey to a successful career in customer service starts here — with Afrizan People Intelligence’s call centre learnership.
